Can I receive a cash refund for my product after I have inflated it?

You cannot send your used product back to or INTEX. You must follow the return policy. All returned products are subject to a 20% restocking fee. All refused shipments not authorized by will be charged a 35% restocking fee.

What if I have not inflated or used my product and want to return it? offers a simple and easy No Worries return policy. As long as your product is in new condition and has not been opened, you can return it to us within 30 days of your purchase. When returning your unused unopened merchandise, please follow these simple steps:

Return Policy:

  • You must call (208)228-5654 to get a return authorization number. We do not accept returns without a return authorization number.
  • Print a copy of your original email invoice with a brief description and purpose of the return.
  • Send product to:
    3467 E. 480 N.
    Lewisville ID, 83431

Please note:

  • Merchandise must be received in its original condition and packaging.
  • Merchandise must be returned freight pre-paid.
  • Credit will be issued to the original credit card once the returned merchandise has been received and conditions have been met.
  • All returned merchandise may be subject to a 20% restocking fee
  • Canceled orders are subject to a $5.00 cancellation fee

If you have any questions, please call customer service at (208)228-5654. Our customer service hours are 9 a.m. - 5 p.m. Monday through Friday, Mountain Standard Time.